ADB is committed to achieving a prosperous, inclusive, resilient, and sustainable Asia and the Pacific, while sustaining its efforts to eradicate extreme poverty.
Established in 1966, it is owned by 68 members—49 from the region.
ORGANIZATION
ACCOUNTABILITY
ADB supports projects in developing member countries that create economic and development impact, delivered through both public and private sector operations, advisory services, and knowledge support.
Accountability Mechanism
The Accountability Mechanism of the Asian Development Bank (ADB) exists to provide an independent and effective forum for those affected by ADB-assisted projects to voice their concerns.
Accountability Mechanism: Complaints Registry
This registry lists complaints related to ADB-assisted projects and filed by people who seek access to the Accountability Mechanism, in compliance with ADB's 2012 Accountability Mechanism Policy (Paras. 124 and 155) and Operations Manual Section L1/OP (Paras. 12, 46, and 96). Other complaints received by the Complaint-Receiving Officer (CRO) are also included.
Registration herein is an administrative step and does not mean the complaint is eligible for either problem-solving or compliance review (Para. 155, 2012 Accountability Mechanism Policy), each having their separate registries for complaints forwarded to them by the CRO.
Definitions:
- ADB-assisted project - a "project financed or to be financed, or administered, by ADB, and covers both sovereign and nonsovereign operations" (Operations Manual Section L1/BP, Page 1)
- Operations Department - any "department that handles the formulation, processing, or implementation of an ADB-assisted project. The operations departments include the regional departments and the Private Sector Operations Department" (Operations Manual Section L1/BP, Page 1)
2024
| Number | Date Received | Country | Project Name | Status |
|---|---|---|---|---|
| 19 | 1 February 2024 | Pakistan | Punjab Intermediate Cities Improvement Investment Project | Pending with CRO |
| 18 | 31 January 2024 | Pakistan | Karachi Bus Rapid Transit Red Line Project | Pending with CRO |
| 17 | 25 January 2024 | Pakistan | Balakot Hydropower Development Project | Pending with CRO |
| 16 | 25 January 2024 | Pakistan | Karachi Bus Rapid Transit Red Line Project | Pending with CRO |
| 15 | 23 January 2024 | Pakistan | Karachi Bus Rapid Transit Red Line Project | Forwarded to CRP on 2 February 2024 |
| 14 | 21 January 2024 | Pakistan | Balakot Hydropower Development Project | Pending with CRO |
| 13 | 17 January 2024 | Pakistan | Karachi Bus Rapid Transit Red Line Project | Pending with CRO. |
| 12 | 15 January 2024 | Pakistan | Karachi Bus Rapid Transit Red Line Project | Pending with CRO. |
| 11 | 14 January 2024 | Pakistan | Federally Administered Tribal Areas Water Resources Development Project |
Forwarded to OAI on 15 January 2024. Pending with CRO |
| 10 | 13 January 2024 | Pakistan | Karachi Bus Rapid Transit Red Line Project | Forwarded to SPF on 1 February 2024 |
| 9 | 11 January 2024 | Pakistan | Karachi Bus Rapid Transit Red Line Project | Pending with CRO |
| 8 | 11 January 2024 | Philippines | Water District Development Sector Project | Forwarded to CRP on 26 January 2024. |
| 7 | 9 January 2024 | Pakistan | Karachi Bus Rapid Transit Red Line Project | Forwarded to SPF on 16 January 2024. |
| 6 | 8 January 2024 | Pakistan | Pehur High Level Canal Extension Project (formerly Khyber Pakhtunkhwa Water Resources Project | Forwarded to Procurement on 9 January 2024. |
| 5 | 6 January 2024 | Pakistan | Central Asia Regional Economic Cooperation Corridor Development Investment Program-Tranche 1 |
Forwarded to OAI on 8 January 2024. Forwarded to SPF on 23 January 2024. |
| 4 | 6 January 2024 | India | Supporting COVID-19 Response and Vaccination Program | Forwarded to OPEC on 8 January 2024. |
| 3 | 3 January 2024 | Bangladesh | Water Project in Dhaka | Pending with CRO |
| 2 | 1 January 2024 | India | Delhi-Meerut Regional Rapid Transit System Investment Project | Forwarded to SPF on 16 January 2024. |
| 1 | 1 January 2024 | India | Maharashtra Rural Connectivity Improvement Project | Forwarded to SPF on 8 January 2024. |
| Number | Date Received | Country | Project Name | Status |
|---|---|---|---|---|
| 107 | 28 December 2023 | Pakistan | Not an ADB-assisted Project | Closed |
| 106 | 25 December 2023 | India | Delhi-Meerut Regional Rapid Transit System Investment Project | Forwarded to OAI on 2 January 2024 |
| 105 | 16 December 2023 | India | India: Uttarakhand Integrated and Resilient Urban Development Project | Forwarded to Project Team on 20 December 2022. |
| 104 | 4 December 2023 | Regional | Regional Support to Address the Outbreak of Coronavirus Disease 2019 and Potential Outbreaks of Other Communicable Diseases | Forwarded to Procurement on 5 December 2023 |
| 103 | 3 December 2023 | Nepal | Bagmati River Basin Improvement Project | Closed |
| 102 | 2 December 2023 | India | Not an ADB-assisted Project | Closed |
| 101 | 2 December 2023 | Pakistan | Education Project in Sindh | Closed |
| 100 | 25 November 2023 | Pakistan | Karachi Bus Rapid Transit Red Line Project |
Forwarded to SPF on 18 December 2023. Withdrawn by complainant on 21 December 2023. |
| 99 | 25 November 2023 | Viet Nam | Secondary Green Cities Development Project |
Forwarded to SPF on 1 December 2023. Eligible on 12 December 2023. |
| 98 | 25 November 2023 | Pakistan | Karachi Bus Rapid Transit Red Line Project | Forwarded to SPF on 23 January 2024 |
| 97 | 24 November 2023 | Georgia | Batumi Bypass Road Project | Forwarded to SPF on 11 January 2024 |
| 96 | 20 November 2023 | Fiji | Urban Water Supply and Wastewater Management Investment Program, Tranche 1 | Closed |
| 95 | 15 November 2023 | Georgia | Livable Cities Investment Program | Forwarded to Procurement on 16 November 2023 |
| 94 | 9 November 2023 | Pakistan | Emergency Flood Assistance Project |
Forwarded to SPF on 29 November 2023. Ineligible on 3 January 2024. Issues being resolved at the project level. Complaint forwarded to project team for resolution of issues. |
| 93 | 25 October 2023 | Pakistan | Power Transmission Strengthening Project | Forwarded to Procurement on 25 October |
| 92 | 11 October 2023 | N/A | N/A | Forwarded to OPEC on 12 October |
| 91 | 10 October 2023 | Sri Lanka | Dry Zone Urban Water and Sanitation Project | Forwarded to OAI on 12 October. |
| 90 | 9 October 2023 | Bangladesh | Dhaka Mass Rapid Transit Development Project (Line 5, Southern Route) | Forwarded to OAI on 10 October |
| 89 | 6 October 2023 | Pakistan | Peshawar Sustainable Bus Rapid Transit Corridor Project | Forwarded to SPF on 7 November |
| 88 | 3 October 2023 | Bangladesh | N/A | Closed |
| 87 | 3 October 2023 | Pakistan | Federally Administered Tribal Areas Water Resources Development Project | Closed |
| 86 | 30 September 2023 | People's Republic of China | Shanxi Changzhi Low-Carbon Climate-Resilient Circular Economy Transformation Project |
Forwarded to OAI on 3 October. Forwarded to Procurement on 4 October. |
| 85 | 28 September 2023 | Fiji | Suva Nausori Water Supply and Sewerage Project | Forwarded to OAI and Procurement on 28 September. |
| 84 | 25 September 2023 | Pakistan | Balochistan Water Resources Development Sector Project |
Forwarded to SPF on 23 October 2023. Ineligible on 8 November. Issues being resolved at the project level. Complaint forwarded to project team for resolution of issues. Forwarded to OAI on 25 September. |
| 83 | 21 September 2023 | Pakistan | Chashma Right Bank Irrigation Project (Stage III) | Closed |
| 82 | 21 September 2023 | India | Meghalaya Power Distribution Sector Improvement Project | Forwarded to Procurement on 22 September |
| 81 | 17 September 2023 | Pakistan | Jalalpur Irrigation Project |
Forwarded to SPF on 2 November 2023 Ineligible on December 2023. Issues being resolved at the project level. Complaint forwarded to project team for resolution of issues. |
| 80 | 16 September 2023 | Uzbekistan | Sustainable Solid-Waste Management Project | Forwarded to Procurement and Project Team on 18 September |
| 79 | 14 September 2023 | Bangladesh | Bangladesh Power System Enhancement and Efficiency Improvement Project -Additional Financing | Forwarded to Procurement on 15 September |
| 78 | 14 September 2023 | Fiji | Urban Water Supply and Wastewater Management Investment Program, Tranche 1 |
Forwarded to Project Team on 14 September. Forwarded to OAI on 15 September. |
| 77 | 9 September 2023 | India | Tamil Nadu Industrial Connectivity Project |
Closed. Forwarded to OAI on 11 September. |
| 76 | 8 September 2023 | Nepal | Nuts and Fruits in Hilly Areas Project | Forwarded to Procurement on 9 September |
| 75 | 4 September 2023 | India | Imphal Ring Road Project |
Forwarded to SPF on 13 November. Ineligible on 3 January 2024. Issues being resolved at the project level. Complaint forwarded to project team for resolution of issues. |
| 74 | 1 September 2023 | Sri Lanka | Health System Enhancement Project | Forwarded to Procurement and OAI on 2 September |
| 73 | 30 August 2023 | India | Bihar State Highways III Project | Forwarded to Procurement and OAI on 30 August |
| 72 | 28 August 2023 | Maldives | Responsive COVID-19 Vaccination for Recovery Project under the Asia Pacific Vaccine Access Facility | Forwarded to Procurement and OAI on 29 August |
| 71 | 27 August 2023 | India | Unidentified Project | Forwarded to Procurement on 28 August |
| 70 | 23 August 2023 | India | Uttarakhand Integrated and Resilient Urban Development Project | Closed. Withdrawn by complainant. |
| 69 | 21 August 2023 | Pakistan | Peshawar Sustainable Bus Rapid Transit Corridor Project | Closed |
| 68 | 20 August 2023 | Pakistan | Central Asia Regional Economic Cooperation Corridor Development Investment Program (Tranche 2) | Forwarded to BPMSD on 21 August |
| 67 | 18 August 2023 | Uzbekistan | Solid Waste Management Improvement Project | Forwarded to Procurement on 20 August |
| 66 | 18 August 2023 | Afghanistan | Road Network Development Project I (Bala Murghab to Leman) | Forwarded to Procurement on 18 August |
| 65 | 14 August 2023 | Regional | Floating Solar Energy Development | Forwarded to Procurement on 15 August |
| 64 | 12 August 2023 | Pakistan | Unidentified Project | Forwarded to OAI and Procurement on 15 August |
| 63 | 12 August 2023 | Pakistan | Central Asia Regional Economic Cooperation Corridor Development Investment Program-Tranche 1 | Closed |
| 62 | 31 July 2023 | Nepal | South Asia Subregional Economic Cooperation Mugling–Pokhara Highway Improvement Phase 1 Project | Closed |
| 61 | 24 July 2023 | Lao PDR | Vientiane Sustainable Urban Transport Project | Forwarded to Procurement on 24 July |
| 60 | 23 July 2023 | People's Republic of China | Gansu Internet-Plus Agriculture Development Project | Forwarded to Procurement on 24 July |
| 59 | 22 July 2023 | Pakistan | Khyber Pakhtunkhwa Cities Improvement Project |
Forwarded to SPF on 28 July Ineligible on 24 August. |
| 58 | 21 July 2023 | Pakistan | Unidentified Project | Closed |
| 57 | 15 July 2023 | India | Karnataka State Highways Improvement III Project |
Forwarded to SPF on 2 August Ineligible on 29 August. Issues being resolved at the project level. Complaint forwarded to project team for resolution of issues. |
| 56 | 14 July 2023 | Nepal | Urban Water Supply and Sanitation (Sector) Project |
Forwarded to SPF on 27 July Ineligible on 24 August. |
| 55 | 13 July 2023 | Pakistan | Khyber Pakhtunkhwa Cities Improvement Projects - Project Readiness Financing | Forwarded to procurement on 13 July |
| 54 | 13 July 2023 | India | Uttarakhand Integrated and Resilient Urban Development Project |
Forwarded to SPF on 24 July Complaint withdrawn on 1 August. |
| 53 | 12 July 2023 | Unidentified Country | Unidentified Project | Closed |
| 52 | 12 July 2023 | Sri Lanka | Greater Colombo Water and Wastewater Management Improvement Investment Program - Tranche 2 |
Forwarded to SPF on 13 September Ineligible on 11 October. Issues being resolved at the project level. Complaint forwarded to project team for resolution of issues. |
| 51 | 5 July 2023 | Non-ADB Member Country | Unidentified Project | Closed |
| 50 | 3 July 2023 | Sri Lanka | Health System Enhancement Project | Forwarded to procurement on 4 July |
| 49 | 25 June 2023 | Pakistan | Jalalpur Irrigation Project |
Forwarded to SPF on 20 July Ineligible on 4 July Issues being resolved at the operations department level. Complaint forwarded to CWRD for problem-solving. |
| 48 | 24 June 2023 | India | Unidentified Project | Closed |
| 47 | 23 June 2023 | Nepal | Rural Connectivity Improvement Project - Additional Financing | Forwarded to procurement on 26 June |
| 46 | 9 June 2023 | Georgia | Urban Services Improvement Investment Program -Tranche 6 | Forwarded to procurement on 13 June |
| 45 | 9 June 2023 | Sri Lanka | Southern Road Connectivity Project | Closed |
| 44 | 7 June 2023 | Mongolia | Not provided | Forwarded to procurement on 8 June |
| 43 | 5 June 2023 | Tajikistan | N/A | Forwarded to BPMSD on 6 June |
| 42 | 4 June 2023 | Bangladesh | Not provided | Forwarded to procurement on 5 June |
| 41 | 3 June 2023 | Pakistan | Punjab Intermediate Cities Improvement Investment Project |
Forwarded to SPF on 5 June Ineligible on 4 July Issues being resolved at the operations department level. Complaint forwarded to CWRD for problem-solving |
| 40 | 26 May 2023 | Pakistan | Peshawar Sustainable Bus Rapid Transit Corridor Project |
Forwarded to SPF on 11 August. Ineligible on 12 September. |
| 39 | 25 May 2023 | Viet Nam | Secondary Green Cities Development Project |
Forwarded to SPF on 2 June Ineligible on 4 July. Issues being resolved at the operations department level. Complaint forwarded to SERD for problem-solving |
| 38 | 24 May 2023 | Pakistan | Punjab Intermediate Cities Improvement Investment Project |
Forwarded to SPF on 26 June 2023. Declared Eligible on 11 July 2023. |
| 37 | 23 May 2023 | Pakistan | Jamshoro Power Generation Project | Forwarded to procurement on 23 May |
| 36 | 19 May 2023 | India | Unidentified Project | Forwarded to procurement on 23 May |
| 35 | 19 May 2023 | Indonesia | Promoting Innovative Financial Inclusion Program (Subprogram 1) | Forwarded to procurement on 22 May |
| 34 | 16 May 2023 | Bhutan | Green and Resilient Affordable Housing Sector Project | Forwarded to SARD on 17 May |
| 33 | 15 May 2023 | Pakistan | N/A | Closed |
| 32 | 14 May 2023 | Pakistan | Power Distribution Enhancement Investment Program – Tranche 2 | Closed |
| 31 | 13 May 2023 | Pakistan | Emergency Flood Assistance Project | Forwarded to procurement on 15 May |
| 30 | 8 May 2023 | India | Uttarakhand Integrated and Resilient Urban Development Project | Closed |
| 29 | 4 May 2023 | Timor-Leste | Power Distribution Modernization Project | Forwarded to procurement on 4 May |
| 28 | 28 April 2023 | India | Water project in Uttarakhand | Closed |
| 27 | 19 April 2023 | Mongolia | Regional Road Development and Maintenance Project |
Forwarded to CRP on 8 May Ineligible on 4 August. |
| 26 | 18 April 2023 | N/A | Various ADB projects | Forwarded to procurement on 18 April |
| 25 | 17 April 2023 | Afghanistan | Energy Supply Improvement Investment Program – Tranche 1 | Forwarded to procurement on 18 April |
| 24 | 13 April 2023 | Pakistan | Peshawar Sustainable Bus Rapid Transit Corridor Project |
Forwarded to SPF on 13 June Declared Ineligible on 11 July 2023. Issues being resolved at the operations department level. Complaint forwarded to CWRD for problem-solving. |
| 23 | 12 April 2023 | Pakistan | Balochistan Water Resources Development Sector Project | Closed |
| 22 | 7 April 2023 | N/A | Unidentified ADB projects | Forwarded to procurement on 10 April |
| 21 | 5 April 2023 | Pakistan | Khyber Pakhtunkhwa Health Systems Strengthening Program | Forwarded to procurement on 10 April |
| 20 | 30 March 2023 | Nepal | Palpa 220 kV Substation Project | Closed |
| 19 | 29 March 2023 | India | Odisha Skill Development Project | Forwarded to procurement on 30 March |
| 18 | 28 March 2023 | Pakistan | Preparing Sustainable Energy Projects | Forwarded to procurement on 29 March |
| 17 | 25 March 2023 | Lao PDR | Monsoon Wind Power Project | Closed |
| 16 | 23 March 2023 | India | Chennai-Kanyakumari Industrial Corridor Power Sector Investment Project | Closed |
| 15 | 16 March 2023 | Sri Lanka | Integrated Road Investment Program | Forwarded to procurement on 16 March |
| 14 | 12 March 2023 | Bangladesh | South Asia Subregional Economic Cooperation Dhaka Sylhet Corridor Road Investment Project – Tranche 1 |
Closed Complaint also forwarded to OAI |
| 13 | 27 February 2023 | Pakistan | Peshawar Sustainable Bus Rapid Transit Corridor Project | Closed |
| 12 | 23 February 2023 | Bangladesh | South Asia Subregional Economic Cooperation Chittagong-Cox’s Bazar Railway Project, Phase 1 | Forwarded to SARD on 24 February |
| 11 | 21 February 2023 | Pakistan | Strengthening Food Security Post-COVID-19 and Locust Attack | Forwarded to procurement on 21 February |
| 10 | 13 February 2023 | India | Karnataka Integrated and Sustainable Water Resources Management Investment Program – Project 1 | Forwarded to procurement on 13 February |
| 9 | 13 February 2023 | Bangladesh | Power System Efficiency Improvement Project | Forwarded to procurement on 13 February |
| 8 | 27 January 2023 | India | Shapoorji Affordable Housing Project | Closed |
| 7 | 27 January 2023 | Pakistan | Khyber Pakhtunkhwa Cities Improvement Project | Forwarded to procurement on 30 January |
| 6 | 27 January 2023 | Pakistan | Balochistan Water Resources Development Sector Project |
Forwarded to SPF on 8 February Ineligible on 3 March Issues being resolved at the operations department level. Complaint forwarded to CWRD for problem-solving. |
| 5 | 22 January 2023 | Pakistan | Balakot Hydropower Development Project | Forwarded to OAI on 23 January |
| 4 | 20 January 2023 | India | N/A | Forwarded to procurement on 23 January |
| 3 | 11 January 2023 | Pakistan | Federally Administered Tribal Areas Water Resources Development Project |
Forwarded to SPF on 20 April. Ineligible on 19 May. Closed on 26 May. |
| 2 | 6 January 2023 | Pakistan | N/A | Forwarded to SDCC on 9 January |
| 1 | 1 January 2023 | Regional | Accelerating Sanitation for All in Asia and the Pacific | Forwarded to OAI and OPEC on 3 January |
Terms:
ADB = Asian Development Bank
AM = Accountability Mechanism
BPMSD - Budget, Personnel, and Management Systems Department
CRO = Complaint Receiving Officer
CRP = Compliance Review Panel
CWRD = Central and West Asia Department
EARD = East Asia Department
MFF = Multitranche Financing Facility
OAI = Office of Anticorruption and Integrity
OCRP = Office of the Compliance Review Panel
OD = Operations Department
OPEC = Office of Professional Ethics and Conduct
PARD = Pacific Department
PSOD = Pacific Sector Operations Department
SARD = South Asia Department
SDCC = Sustainable Development and Climate Change Department
SERD = Southeast Asia Department
SPF = Special Project Facilitator
Complaints Registry Archive (2012-2022)
Problem-Solving Complaints Handled by the Office of the Special Project Facilitator
Compliance Review Complaints Handled by the Compliance Review Panel
Contact
Complaint Receiving Officer
Accountability Mechanism
Asian Development Bank
6 ADB Avenue, Mandaluyong City 1550
Metro Manila, Philippines
About the Complaint Receiving Officer
The single point of entry for complaints and serves as the first contact for project-affected people under ADB’s Accountability Mechanism. After filing a complaint, there are two options available.