ADB is committed to achieving a prosperous, inclusive, resilient, and sustainable Asia and the Pacific, while sustaining its efforts to eradicate extreme poverty.
Established in 1966, it is owned by 68 members—49 from the region.
ORGANIZATION
ACCOUNTABILITY
ADB supports projects in developing member countries that create economic and development impact, delivered through both public and private sector operations, advisory services, and knowledge support.
Accountability Mechanism
The Accountability Mechanism of the Asian Development Bank (ADB) exists to provide an independent and effective forum for those affected by ADB-assisted projects to voice their concerns.
Knowledge and Resources: Accountability Mechanism
Evidence-based lessons learned from complaints escalated to ADB’s Accountability Mechanism shapes the bank's related knowledge products and services, nurtures the capacity of staff and development partners, and strengthens its Development Effectiveness.
Strategies
Knowledge Management
Aims to help make the mechanism’s knowledge products and services as accessible and meaningful to its target audiences as possible, encouraging their uptake and application in future work.
Communications
Aims to strengthen awareness of the mechanism as a resource for enhancing ADB’s development effectiveness through improved project design and implementation.
Policy
An updated Accountability Mechanism Policy in 2012 created a one-stop shop to facilitate easier access for complainants. All matters were now channeled through a complaint receiving officer, who helped complainants clarify which function they wished to access.
More Accountability Mechanism Policies, Strategies, and Plans
Recommended Reading
- Accountability Mechanism: Summary
- Accountability Mechanism Brochure
- Office of the Special Project Facilitator: Problem-Solving Primer
- Problem Solving Function - An OSPF Case Study: A Primer on the Office of the Special Project Facilitator
- Problem Solving: Guidebook for ADB-Assisted Projects
- An OCRP Case Study: A Primer on the Office of the Compliance Review Panel
Lessons, Stories, and Training
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Problem-Solving Lessons
Documents grievance redress management experiences and identifies important lessons and good practices on problem-solving that are useful for future projects.
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Compliance Review Lessons
Explore challenges, gaps, and good practices highlighted from completed compliance reviews of eight ADB-assisted projects that were the subject of complaints.
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Stories
View videos on the Accountability Mechanism YouTube channel that share stories on problem solving and lessons from the mechanism.
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e-Learning
Explores the typical problems that occur in ADB-assisted projects.
Examines the key elements of effective complaint handling and the steps undertaken in handling complaints.
Changed Lives
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D. Enkh-Amgalan was affected by the Ulaanbaatar Urban Services and Ger Areas Development Investment Program. She bought an apartment with her compensation money and also completed accountant's training under ADB's Livelihood Support technical assistance program.
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T. Sarantuya was affected by the Ulaanbaatar Urban Services and Ger Areas Development Investment Program and engaged actively in the complaint resolution. After receiving compensation, she resettled and acquired new equipment with support from ADB's Livelihood Support Program, improving her sewing business.
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T. Chanteth took a livelihood training in ADB’s income restoration project after being affected by the Greater Mekong Subregion Rehabilitation of the Railway in Cambodia Project. He found a stable job as a receptionist at a local hotel, with regular income for daily expenses and small debt repayments.
Reports
ADB Accountability Mechanism Annual Reports
Summarizes ADB's achievements in showing its commitment to the principles of accountability, transparency, openness, and public consultation.
Annual Reports of the Compliance Review Committee
ADB's Board Compliance Review Committee serves as the focal point of interactions between the Compliance Review Panel and the Board of Directors to facilitate dialogue on its Accountability Mechanism.
Latest
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| Institutional Documents, Statutory Reports and Official Records
2019–2021 Joint Learning Report on the Implementation of the Accountability Mechanism Policy: Accountability Mechanism Strengthens Good Governance
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| Accountability Mechanism Documents
Searching for Solutions, Finding the Lessons: Accountability Mechanism Annual Report 2022
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| Accountability Mechanism Documents, Statutory Reports and Official Records
Facilitating ADB in Operationalizing Its Core Values: Accountability Mechanism Annual Report 2021
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| Statutory Reports and Official Records
Summary of the Analytical Study for the Safeguard Policy Review and Update: Stakeholder Engagement, Grievance Redress and Information Disclosure