Office of the Ombudsperson Annual Report 2020
Institutional Document | September 2022
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The Office of the Ombudsperson (OOMP) provides conflict resolution services to all members of the ADB community to discuss and resolve work-related concerns and issues. This annual report provides data and case studies on issues and concerns raised in 2020.
Since the OOMP's review of its database and case management methodology in 2019, the office had changed how it gathers, interprets, and evaluates data and other findings to reflect the scope of its activities more accurately. It will continue to present its analysis of trends and emerging patterns of concerns by the number of cases instead of the number of visits the office received.
Contents
- The Office: Nature and Scope of the Office of the Ombudsperson
- Data Speak: An Analysis of Cases in 2020
- Understanding Stress as a Constant
- Case Studies
- Notes to Management
- Other Activities
- What's Next
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