Putting People at the Heart of Policy Design: Using Human-Centered Design to Serve All

The basic premise of human-centered design is to put beneficiaries at the heart of the design process. For policies and projects, a human-centered design approach can benefit people’s lives by contributing to a deeper understanding of their challenges, aspirations, and dreams. Part 1 of the book discusses principles and methods for human-centered design and features real-world practical examples. Part 2 presents a case study on Indonesia’s maritime sector to demonstrate the benefits.