ADB is committed to achieving a prosperous, inclusive, resilient, and sustainable Asia and the Pacific, while sustaining its efforts to eradicate extreme poverty.
Established in 1966, it is owned by 68 members—49 from the region.
ORGANIZATION
ACCOUNTABILITY
ADB supports projects in developing member countries that create economic and development impact, delivered through both public and private sector operations, advisory services, and knowledge support.
Accountability Mechanism
The Accountability Mechanism of the Asian Development Bank (ADB) exists to provide an independent and effective forum for those affected by ADB-assisted projects to voice their concerns.
Voice Your Concerns
How can project-affected people report alleged noncompliance with ADB's operational policies and procedures? What types of complaints are handled by the Accountability Mechanism?
How the Mechanism Works
How We Receive and Handle Complaints
The Complaint Receiving Officer is the single point of entry for complaints and serves as the first contact for project-affected people under ADB’s Accountability Mechanism. After filing a complaint, there are two options available.
Problem-Solving Function
Compliance Review Function
Review of the Accountability Mechanism Policy (2012)
ADB has initiated an external review of the Accountability Mechanism Policy (2012) to provide ADB with important perspectives to consider ahead of the launching a formal review of the policy. Additionally, to guide future policy design and implementation, ADB is undertaking a cost and benefits study required under paragraph 212 of the Accountability Mechanism Policy.
Changed Lives
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D. Enkh-Amgalan was affected by the Ulaanbaatar Urban Services and Ger Areas Development Investment Program. She bought an apartment with her compensation money and also completed accountant's training under ADB's Livelihood Support technical assistance program.
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T. Sarantuya was affected by the Ulaanbaatar Urban Services and Ger Areas Development Investment Program and engaged actively in the complaint resolution. After receiving compensation, she resettled and acquired new equipment with support from ADB's Livelihood Support Program, improving her sewing business.
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T. Chanteth took a livelihood training in ADB’s income restoration project after being affected by the Greater Mekong Subregion Rehabilitation of the Railway in Cambodia Project. He found a stable job as a receptionist at a local hotel, with regular income for daily expenses and small debt repayments.
ADB Accountability Mechanism Annual Report 2022
This report provides an overview of the work of ADB's Accountability Mechanism in 2022 and how this has supported learning.
What's New
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| Publications, Brochures and Flyers
Speak Up! Guide to Safely Reporting Suspected Integrity Violations or Misconduct
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| Institutional Documents, Statutory Reports and Official Records
2019–2021 Joint Learning Report on the Implementation of the Accountability Mechanism Policy: Accountability Mechanism Strengthens Good Governance
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| Publications, Brochures and Flyers
Accountability Mechanism: Summary
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| Accountability Mechanism Documents
Searching for Solutions, Finding the Lessons: Accountability Mechanism Annual Report 2022
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| Institutional Documents, Policies, Strategies, and Plans
Accountability Mechanism Communication Strategy
Contact
Complaint Receiving Officer
Accountability Mechanism
Asian Development Bank
6 ADB Avenue, Mandaluyong City 1550
Metro Manila, Philippines
The Complaint Receiving Officer is the single point of entry for complaints. The Complaint Receiving Officer serves as the first contact for project-affected people when they want to access the Accountability Mechanism. However, as the Accountability Mechanism is the last resort mechanism, complainants are encouraged to make good faith efforts to solve problems with the ADB operations department before filing a complaint with the Accountability Mechanism.